We love our customers, and we are proud of the products we sell. We want you to be happy, both with our products and our service.

We have a 15-day return policy for a refund. You have 15 days after receiving your item to request a refund.

We have a 30-day return policy for store credit. You have 30 days after receiving your item to request a store credit.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: https://royalgallerylv.com/return-policy-and-form

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with return questions at:

https://royalgallerylv.com/return-policy-and-form

Damages and issues

Please inspect your order upon receipt and contact us immediately, if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items that are custom ordered cannot be returned.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to proccess and post the refund to your account.